Our House & Apartment Lockout Service: How We Actually Get You Back Inside
When a customer calls us for a home lockout service, the first thing our dispatcher does is ask a few quick questions: What type of lock do you have? Is it a single deadbolt, a knob-and-deadbolt combo, or a mortise lock assembly? Has the lock been recently rekeyed? Is there any visible damage to the door frame or lock face? These aren't bureaucratic questions — they let our technician arrive with the right tools already in the van, cutting response time and reducing the chance of a second trip. Our mobile units are stocked for everything from a simple pin-tumbler door knob lock to a high-security mortise lock with an anti-pick cylinder. Once on site, the technician will verify that you have a right to enter the property — a form of ID, a lease agreement, a utility bill — before any work begins. This step protects you as much as it protects the property.
After verification, our technician performs a full visual inspection of the lock and door gap. For standard residential deadbolts and knob locks, non-destructive picking or bypass techniques are almost always viable, and our experienced technicians are trained to execute them efficiently without scarring the door frame or scratching the keyway. Mortise locks, which appear frequently in Vancouver's older housing stock — particularly in the neighborhoods around Officers Row and in the historic homes near Esther Short Park — require a different level of skill. A mortise lock is recessed directly into the door edge and contains multiple components: the latch bolt, the dead bolt, the spindle, and the strike plate all interact as a single unit. Our technicians understand this assembly thoroughly and approach it with the care it demands. If non-destructive entry is not viable due to a severely damaged or seized lock, we will explain that clearly and quote any replacement work before touching the lock.



